AI IT helpdesk for a 4,200-seat engineering org.
Tier-1 auto-resolution across access, hardware, and app issues. 64% deflection on a 14-day SLA. Escalates with a 2-line brief plus the relevant change-calendar entry.
64%
12 days
Agents wired into the way your team already operates — engineering, product, ops, people, finance, legal, IT. Ten capabilities, CI-native, role-gated, audit-logged.
Internal operations is where AI gets unromantic — and where it pays the rent. Agents that draft runbooks, triage tickets, summarize meetings, watch spend, and ship test cases. CI-native, role-gated, audit-logged.
Auto-drafted runbooks, RFCs, change logs. Reads the repo, the tickets, the calls. Writes what an engineer would have written.
Single retrieval surface across Notion, Confluence, Slack, GDrive. Permissioned per source. Citation per answer.
Calls in. Action items out — tagged, owned, in the project tracker. The synopsis is a side effect of the work, not the work itself.
Search that knows the difference between a wiki, a ticket, and a Slack thread. Ranked by recency, role, and what your team already opens.
Tier-1 auto-resolution across access, hardware, app issues. Escalates to humans with a clean brief — and the change calendar context.
Incident triage, runbook execution, oncall summary. Reads the alerts; correlates them; pages the right service. No human paging another human.
Test generation from PRDs, regression triage, flake detection. The test suite becomes a living spec the agent maintains alongside engineering.
Spend deduplication, contract renewal radar, vendor-risk score. Reads the GL, the contracts, the renewal calendar.
Extraction and reasoning over the hardest internal doc sets — scans, slides, mixed languages, redactions. Page-level audit.
Code-review co-pilot tuned to your codebase, PR triage, doc-string maintenance. Lives in CI; writes to the PR; never opens a chat tab.
Tier-1 auto-resolution across access, hardware, and app issues. 64% deflection on a 14-day SLA. Escalates with a 2-line brief plus the relevant change-calendar entry.
Single retrieval surface across Notion, Confluence, Slack, GDrive, ServiceNow, Jira, and 8 vertical systems. Permissioned per source. Citation per answer. Reindex SLO 4h.
PRDs → test cases → regression triage. Flake detection prevented 41% of false-fail-driven rollbacks in the first quarter post-launch.
30-minute scoping call. You leave with a written scope and a target ship date — or with an honest “we're not the right firm.”