AI customer-support agent for a payments fintech.
Replaced tier-1 support on 73% of inbound. Reads policy + history, drafts reply, posts refund if approved. Adjusters only see the cases the agent flagged.
73%
10 days
Seven functions of your business, each replaced or augmented by a verification-gated agent. Sales, support, onboarding, ops, procurement, invoicing, compliance — owned by a workflow, not a chatbot.
Each function is the same five-stage flow: trigger, read context, reason, verify, write resolution. The agent does what a human in that seat would do — replayable per call, gated per action, evaluated continuously.
Replaced tier-1 support on 73% of inbound. Reads policy + history, drafts reply, posts refund if approved. Adjusters only see the cases the agent flagged.
RFQ generation + vendor research + response triage. Ran 412 RFQs in Q1; sourced 12% under benchmark on aggregate spend.
Outbound + qualification on the long tail of leads humans skip. Verification-gated: an AE has to approve before the agent writes to opportunity stage 3.
30-minute scoping call. You leave with a written scope and a target ship date — or with an honest “we're not the right firm.”